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Customer Reviews

Shade Australia Customer Reviews

Firstly, a word from us...

23 Years and thousands of jobs on from the very first shade sale we made, we're starting to get the hang of this shade gig. We're not perfect, far from it and we've definitely made some mistakes, BUT, we're still here, standing behind each job we do, making sure that in the end it all works out for you. We'd love the opportunity to supply you with your new shade. We promise to listen carefully to exactly what you're after and give you our very best advice. Even if you're looking for something we don't sell, if we know where to get it we're happy to point you in the right direction.

Take a moment to see what some of our recent customers have said about us. Hopefully we can soon add your name to this list. Thank you for taking the time to learn more about us here at Shade Australia.

Andy M

 BIG Thanks!!

Good Morning,

 I would like to give a big THANKS to the Shade Australia team that jumped thru hoops to sell their product to me in Florida, USA.

I really need to give special thanks to Nikki, Sales Representative, Team Shade Australia.  She put up with my email requests and delivered

Thanks Again Team Shade Australia!

Jim N


Feedback: I came across your page when I googled shade cloth, the chat function was very helpful as I had a few questions regarding your products. Laura was very friendly and informative and directed me to the right product for my shade house. I purchased 2 rolls of shade cloth and they arrived only a few days later. I would recommend this company to anyone as the whole process of my purchase was a pleasure and the shade cloth is great quality. Thank you so much Laura!!!.....One shade house built and looking more to build..... looking forward to lots of fresh vegies. ps... I will be back for more shade cloth next time.

Marleen Waleson

Hi all at shade Australia.

Firstly it all arrived safe and sound and thank you very much.

Secondly what an excellent service you provide, I have never seen that much care in looking after the end product to be transported.

I wish every company I have dealt with in transporting goods to Karratha took that much pride in getting the goods to the end destination in immaculate condition.

I could go on but I think you get the picture so once again thank you very much. I am one very happy customer.

Mark C


Thank you for your prompt delivery of the shade cloth I ordered last week. I was pleasantly surprised at the service, as well as speed of delivery and I will be back again for more sometime soon.

Peter Gray


Shade Australia was able to provide a superior product at a competitive price and most importantly, offer a great customer service experience Shade Australia was able to provide a superior product at a competitive price and most importantly, offer a great customer service experience !

Michael L

“ When dealing with Shade Australia I found Nikki and Andrew extremely helpful and knowledgeable. Always polite and went out of their way to provide service. I would not hesitate in recommending them for service and value for money”

Nicolette and Andrew B.

“We were very happy with the service from Shade Australia – from the quote to job management to job completion. Fantastic – would recommend to other Preschools and Parents.”

Pauline I. – Mittagong Pre School

“A very friendly and professional company to deal with would recommend them and their products to anyone. Got exactly what was ordered in quick time – Five Star!!”

Russell M.

“ We have the umbrellas up, they look great. It has turned our beer garden into an area we can now use all year round. Highly recommended, top job!”

Rachael L. 

“I would like to thank  your team for the quick service and that personal touch, which you do not get these days. Keep up the great work guys, it pays off. I will recommend your company to all my colleges. THANK YOU ONCE AGAIN (for the umbrellas).”

Noeline P.

“Shade Australia has got to be the best company I have ever dealt with. Phone calls always answered, those I spoke to were always polite and helpful. When it came to appointment times, arrival was either early or on time – sensational. I will be recommending this company to friends and family.”

Brooke S.

“I just want to say thank you to yourself and all the staff at Shade Australia. We had an excellent shopping experience and will definitely be recommending Shade Australia to our friends in the future. Thank you once again for outstanding efforts in making sure we were very happy customers. Also the guy that helped me put the base into my boot was very nice and helpful in opening the box to fit the base into my car.”

Heidi G.

“Would just like to say a big thank you so much for such a wonderful transaction. Top quality cloth at the best price around and delivered so promptly. Could ask for better service!! Highly recommended.”

Linda D.

“Thank you so much for getting the market/café umbrellas to Victoria in time for our event this weekend – if only our suppliers were as efficient and helpful as you have been. You might be interested to know that one of your competitors – Fresh Promotions – was so slow getting me the quote and then couldn’t turn it around in time so I told them I would delete them from our potential suppliers list. I will most certainly log your details for future client promotions. I really appreciate you help with this job.”

Lisa T.

“The service was prompt efficient and the ordering system incredibly easy – Thank you so much!”

Lesley C. – NSW Cancer Council

“Thank you for your great service. Top service at a very good price is a hard thing these days! I would recommend you to anyone.”

Clive H.

“Tent looks fabulous, and thank you to the team for pushing through the order on our tight deadline.”

Taryn K.

“I ordered an umbrella from you 2 days ago and it arrived on my doorstep today, safe and sound. I am amazed at how quickly it was delivered and I am thrilled with the umbrella. Also the staff member I spoke with when I ordered it was efficient, knowledgeable and helpful. I could have asked for a smoother process. And, the price I paid for was far less than I could get locally. So, thank you very much. I am very satisfied with your service and will recommend you to others.”

Susan P.

“I always appreciate the prompt and friendly response to an order. Also it is a nice change to deal with a business who is always keen to resolve any problem with open willingness to please. Thanks folks.”

Fran C.

“The shade cover we ordered online was east to locate and order. Delivery was incredibly prompt! Overall an excellent online service experience.”

Mark P.

“On behalf of the Mittagong Pre-School Parent Committee we wish to extend our thanks for your recent construction of the shade structures. Both Staff and parents were impressed by your company’s speed and efficiency in which the construction process was carried out, but most of all the children send their thanks as they are utilising this area and will no doubt find it more comfortable place to play during the summer months.”

Annette V. – Mittagong Pre-School Kindergarten

“I would recommend Shade Australia to other children’s services. I found all staff easy to deal with and very knowledgeable.”

Minooka Preschool

“Today for the first time we put up our wonderful new sunshade and we ABSOLUTELY LOVE IT! It is so easy to put up and down and it looks fantastic with our printed logo. We will get so much use out of this Shade and we thank you so very much for organising it.”

Donna G.

“We were very pleased with our purchase of our Sidepost Umbrella. The staff at the showroom was helpful. They knew their products and advised us well. Our order was delivered on time and in good order. “

Ian and Therese W.

I enquired over the internet and received a reply the next day. After a second e-mail I rang and spoke to a team member, who processed my order. Many Thanks the umbrellas are beautiful and well made.

Cindy W

We were very happy with the service from Shade Australia from the quote to job management to job completion. Fantastic. We would recommend to other Preschools and parents. Great work!

Mittagong Pre-school

We are very happy with the whole job. From the reasonable quote to the prompt organisation to the efficient completion. Quality at a great price.

Pauline I

A very friendly and professional company to deal with. I would recommend them and their products to anyone. We got exactly what was ordered in quick time.. Five Stars!!!!!

Russell M

What a superb company. Everyone was prompt and efficient "polite". I felt totally confident and am happy to refer.

Kylie R

When dealing with Shade Australia we found the staff to be extremely helpful and knowledgeable always polite and went out of their way to provide service. I would not hesitate in recommending them for service and value for money. Great work!

Nicolette & Andrew B

Our shade sail is the best thing we have done in our yard. Looks good and does exactly what we wanted.

Ian L

We were very impressed with your company and the various staff we dealt with. Excellent service and a very professional company.

Robyn K

We are delighted with the product and would be pleased to let any future customer of yours call to see it. The whole team is to be recommended for their cheerful and helpful attitude.

Bob L



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