This product comes with a 12 Year pro rata warranty on the fabric, 5 Year pro rata on the stitching and a 2 Year warranty on the workmanship.
Sundance Extrablock shade sails are made to exacting standards. Each sail is hand-sewn and then a final quality check is carried out by a dedicated Quality Control (QC) manager before the shade sail leaves the factory. All specifications are checked, seams tested, loose threads cut and fabric scanned to ensure there are no snags or pulls.
THIS IS A MADE TO ORDER PRODUCT
As this product is made to order to your specifications and colours we are unable to accept returns due to change of mind (including if the product does not fit due to incorrect measurements). Your satisfaction is of the utmost importance to us so please triple check all details before confirming your order.
Upon the arrival of your product, we encourage you to check and make sure that the product has been made to the measurements and colours that you specified as soon as possible without removing or throwing away any packaging.
Defective, Damaged or Mis-shipped Items
If we shipped you an item that is incorrect or damaged, you will be eligible for an exchange. When requesting for the exchange, please be ready to provide customer service with photographs clearly showing the problem as soon as possible. If you believe your item was damaged during shipping, we will need photographs showing the damaged packaging as well.
Please note: Percieved colour differences due to the display settings on your computer monitor are not grounds for a refund or exchange. If you would like to view our colours please call 1800 155 233 and ask one of our customer service team for a fabric sample delivered to you free of charge.
It is important to note that this product is made to order, whether you ordered a standard size or provided custom measurements and colours, materials cannot be reused once the manufacturing process has begun. The good news is that after placing your order there is still time to change your mind:
- Orders modified within 24 hours of payment confirmation may be altered to the new specifications - Please contact us as soon as possible