We generally hold stock of this item at our Ingleburn warehouse but if you need it urgently or are planning to visit us to pick it up, it’s best you contact us so we can ensure that we meet your requirements. If we don’t have the stock on hand we can usually get it in quite quickly.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
Why should I pay this much?
Bambrellas are a high-end premium umbrella. They use top of the range fabrics and fittings. They have been crafted to be amongst the best natural umbrella in the world. A Bambrella is an investment in quality.
What’s the lead-time to get one of these umbrellas?
We only hold a small quantity of these high end umbrellas in stock so expect a lead-time of 7-10 days.
Can I put it my Bambrella through a table?
Nearly always as these umbrellas have a high closing height, however, check the Bambrella Umbrella Measurements guide under the Brochures Tab to see what the closing height of each umbrella is. It needs to close higher than your table height. Also check the pole diameter of the umbrella to ensure that your table has or can have a hole of this diameter cut in it.
Is the fabric water proof?
Spuncrylic fabric is highly water resistant. It can be treated with 303 Fabric Guard for increased Water Repellence.
Can Bambrellas withstand strong winds?
More than most other timber umbrellas Bambrellas can withstand strong winds. View the wind test video under the videos tab. It is highly unusual for this umbrella to sustain wind damage unless it falls over so investment in an adequate base is worthwhile. We recommend that the long life of your umbrella that you collapse and secure it when strong winds prevail.
Can I get it in any colour?
Non standard colours are available for custom orders. Please call us to enquire.
Can I replace the canopy?
Sure. If you’ve purchased a Bambrella from us before we can send you a new canopy. Call us for a price.
Can I print my logo on this umbrella?
Yes you can. Please give us a call for a free quote.
How do I install this umbrella?
For the larger umbrellas in the range will need an Extra Heavy Baseplate which accepts a 58mm dia. pole. For the mid-range sizes you should consider a Medium Base.
Can I leave this umbrella up all the time?
We recommend that you collapse the umbrella when not using it and fold in away in a protection cover to prevent wind damage and in particular to prevent it from falling over.
The Bambrella comes with a 2 Year Warranty on the Fame and a 2 Year Fade resistant warranty on the fabric.
Shade Australia is proud to extend on behalf of the manufacturer a full 2 Year Frame and Fabric Warranty on this umbrella.
Warranty covers the umbrella for use in normal conditions. The warranty does not cover damage caused by wind, or misuse. Should a warranty claim be made it is the responsibility of the customer to get the umbrella back to us or a repair depot which we designate. The condition of the umbrella will be assessed and if it is a legitimate warranty claim, we will carry out the repairs at our cost and return the umbrella to you at our cost.
Shop with Confidence at Shade Australia.
At Shade Australia, your complete satisfaction is our number one priority.
Detailed information including measurements and other technical information is listed on each product page. If you require more information, call us on our Free-call Number: 1800 155 233 where our sales team will be happy to assist in answering any questions, no matter how small. Your satisfaction and experience purchasing from our website are paramount and that includes ensuring the colour and the product is fit for your purpose.
Our Returns Policy covers the common reasons you may wish to return something.
Change of Mind
This happens and we understand. Contact us within 30 days of receiving the items to organise a return. Postage for returns due to change of mind is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
It doesn’t fit
Contact us to arrange a return for a refund or exchange. Postage for returns due to incorrect fit is at the buyer’s expense The items will be inspected upon return (refer to Refund note below).
Colour’s not right
Contact us and we’ll arrange to get it back. We’ll swap it over for the correct colour or refund you. Postage for returns due to incorrect colour is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
The item arrives damaged
If possible, reject the delivery if the items are visibly damaged. Otherwise, contact us asap and we’ll arrange the collection of the items and redelivery of a replacement.
We sent you the wrong item
Our sincerest apologies for this rare occurrence. We’ll arrange to pick it up at our cost and send you the correct item ASAP.
The item is faulty
This is a very frustrating experience, and your satisfaction is our priority. Contact us asap and we’ll arrange collection of the items and promptly organise repair, replacement, or refund of the item.
Important Points when returning items:
- Refunds - All items are inspected upon return, and we reserve the right to charge a restocking fee in case the item is damaged in some way. If it’s in a resalable condition, we’ll refund you the full price less the cost of return shipping. Otherwise, the restocking fee is the cost of making the item “as new” again (e.g., re-boxing the item).
- Our refund policy extends for 30 days after receiving the item. You must notify us within this time if you plan to return the goods.
- Our returns policy extends to all items we sell except for:
- Cut lengths of fabric;
- Custom-made items such as shade-sails;
- Made-to-order items such as umbrellas;
- Custom branded items such as market umbrellas.
- Ex-demonstration, second-hand, or damaged stock are not covered under this Returns Policy.
- This policy does not supersede any rights you are entitled to under legislation.
Our Returns Policy is created with you in mind, to give you full confidence with each transaction you make at Shade Australia. If you are unclear about any aspect of our Returns Policy please feel welcome to call us during business hours on Free-call 1800 155 233 or email info@shadeaustralia.com.au.
