How can we help you with today?
Do you need some advice about a new umbrella or shade sail? Are you wanting to know where your order is? Are you just having a bad day and want to tell someone about it. Whatever it is, we're here to take your call. It's Free: 1800 155 233. Alternatively, send us an email here or use the Contact Form Below and we'll be back to you before the shadows grow long.
CONTACT US - FAQ's
Are you open on the weekend?
From October - December we are open Saturday Mornings 9am-1-pm.
If you want to come and inspect one of our umbrellas but can't make it during the week, just give us a call or send us an email here and we will confirm the details.
I need some advice on how to install my new shade. Who should I contact?
Just give us a call on 1800 155 233 and we'll do our best to answer your questions. Alternatively use the General Enquiries email above and we'll forward your enquiry through to the best person to answer it.
I need someone to install my shade for me, what should I do?
We have a number of installers we use in Sydney and other capital cities and we'd be happy to put you in touch with them. Just give us a call and tell us what you need.
Where can I see your products?
We have a showroom at Ingleburn in SW Sydney. Often times we've had our product installed in commercial situations in other areas and can direct you to visit a specific location. We never give out information about residential customers.
Can buy something on your website and get it delivered?
Sure. Once you place your order you get a tracking link which enables you to follow the progress of your item from us to you. We ship Australia Wide.
Can you ship overseas?
The answer is usually Yes. Over the years we've shipped umbrellas and other items to the US, Fiji, New Zealand, The UK, Romaina, Cook Islands, Hawaii, Boreno, Thailand and yes, even China. The first step to shipping goods to overseas customers is for you to contact us so that we can work out the best way to ship the goods to you.