We’ll ship your goods to you where-ever you live in Australia at the best rates possible. We have a freight calcultor on our website so you can work out the price before you go ahead with your order.
When shipping your order from our warehouse we endeavour to deliver your goods promptly and at the lowest possible prices. We take care to package your goods carefully so that they arrive to you safely. We also maintain trading accounts with many of the major freight and companies in Australia including Toll Express, TNT, Fastway, and of course Australia Post. Depending on the item(s) purchased, we will select the company most able to deliver the goods to that destination in a careful and timely manner.
Shipping prices are displayed and are based on the quantity of items you select. Shipping prices are calculated to be as low as possible and only to cover our costs of packaging, handling and delivery. As such, there may be occasions where the cost on the website does not cover the cost to deliver the good to you. This, for instance, may be because you are in a remote region. In these instances, we reserve the right to adjust the shipping price. We will only do this with your permission, we will never charge you more than you have authorised.
We will never charge you more than you have authorised without your permission.
If we are shipping to a private home or residence we will ask for an Authority to Leave (ATL). You can specify where the courier can place the item such as "leave by the front door" when you place your order either online or over the phone.
On many products, you will also be offered optional insurance at the time when you place your order. This can be either online or over the phone. We recommend that with larger and more expensive items that you select this option. Sometimes, items can get damaged or, even lost in transit and having insurance is always peace of mind that your goods are covered. If you don't select Optional Insurance, your goods will not be insured during transit.
To Select Shipping INsurance you will need to check the box on the page where you add your product to the cart. Shipping Insurance is currently offered on selected products only.
We regularly ship our product overseas. We have customers from right across the US, UK and Europe. We’ve shipped to Thailand, Romania, Fiji, The Philippines, New Zealand, USA, Israel and South Africa.
If you’re a customer living outside Australia and want us to deliver a shade sail, umbrella or other product to you, just drop us an email telling us what it is you’re interested in and we’ll get to work to find the quickest and most cost effective way to get it to you.
SHIPPING & DELIVERY QUESTIONS
How long until my order is shipped?
If you’ve ordered a stock item we generally ship it the next day. If you’ve ordered a made-to-order or custom-printed item (e.g. A Sidepost Classic), it will take longer. If you’d like an accurate lead-time, please give us a quick call and we’ll let you know the anticipated lead-time.
Your shipping costs seem quite expensive. Why?
We work very hard to deliver your goods on time and undamaged. To that end we take great care wrapping, strapping and packing your items. We go to much more trouble than any other company we have seen. The fact is, shipping in Australia these days is expensive. Many of our items are long and heavy and couriers charge extra for that. We make no profit what-so-ever on shipping. The costs we charge you are the raw costs of getting the items to you in the best way we can. If you live in a remote area or the shipping cost seems particularly high, you should give us a quick call and we’ll happily see if we can find a better and cheaper way to get your goods delivered.
How will I know when my order will arrive?
Once the order is shipped you will receive an email with a tracking code which will allow you to track the delivery of your order.
What if I’m not home to accept delivery?
Once you fill in all your details, you’ll have the option of giving us an Authority To Leave (ATL). You can instruct us to tell the courier to leave the goods in a certain location, e.g. Front door. If you don’t authorise us to leave the goods in a safe spot then we will call you to discuss alternative arrangements. Alternatively, you should call us (Freecall 1800 155 233) and we can work out how best to get your order to you.
What if my goods arrive damaged?
Don’t panic! If it’s a big item and you’re home, tell the driver that you are not accepting delivery and they will arrange to get it back to us. If it’s already been delivered we’ll need to get the item returned to us. Go to this page https://www.shadeaustralia.com.au/returns-policy and follow the instructions.