Australia Wide Shipping
We’ll ship your goods at the best rates possible. We charge only the cost of the shipping, no more. We have a freight calculator on our website so you can work out the price before you go ahead with your order. Please be aware that all shipping and deliveries are subject to our Shipping Policy as stated below.
Shade Australia ships Australia wide. Our website has a freight calculator which gives a shipping price to deliver your order. Due to multiple factors including fuel levies, over-length and over-weight surcharges, remote and rural areas and the same post-code for multiple areas, this freight calculator may not always be accurate. In most cases, if the actual cost to get the goods to you is higher than the freight calculator on the website, we will honour the price. However, in certain circumstances we cannot always deliver to you at the advertised price.
We therefore reserve the right not to deliver your order at the advertised rate. In this instance we will always contact you to seek your approval for any additional charge. We will never charge you extra without your permission. In this instance, you will have the option to pay the additional charge, have the order delivered to a different destination such as a near-by freight depot or cancel your order.
Due to the large variance in the range of products we sell, some items can only be delivered to the nearest freight depot. Couriers may not deliver large umbrellas and other heavy items to your door. This will be the freight price that is shown – to the depot not to the door. We apologise for this inconvenience however we must work within the constraints of the freight companies who carry out the deliveries.
If you have concerns about a delivery, you are very welcome to contact us prior to your order and we can check and confirm all the details ahead of time.
Shade Australia use quality couriers to ensure your product will arrive in new condition. If we can deliver to your property (instead of the closest freight depot) the delivery will be made to your front door (ground floor only) or loading dock (in the case of multi-storey). Deliveries cannot be made to underground car parks as the trucks cannot negotiate these. Deliveries are made between 9:00am and 5:00pm on business days – not on weekends.
When shipping your order from our warehouse we endeavour to deliver your goods promptly and at the lowest possible prices. We take care to package your goods carefully so that they arrive to you safely. We also maintain trading accounts with many of the major freight and companies in Australia. Depending on the item(s) purchased, we will select the company most able to deliver the goods to that destination in a careful and timely manner.
If we are shipping to a private home or residence we will ask for an Authority to Leave (ATL). You can specify where the courier can place the item such as "leave by the front door" when you place your order either online or over the phone. IMPORTANT: IF YOU HAVE ASKED US TO LEAVE YOUR ITEMS UNATTENDED AT YOUR NOMINATED POINT OF DELIVERY, YOU ACCEPT FULL LIABILITY FOR ANY THEFT OR DAMAGE TO PRODUCTS.
On many products, you will also be offered optional insurance at the time when you place your order. This can be either online or over the phone. We recommend that with larger and more expensive items that you select this option. Sometimes, items can get damaged or even lost in transit and having insurance is always peace of mind that your goods are covered. If you don't select Optional Insurance, your goods will not be insured during transit.
To select shipping insurance you will need to check the box on the page where you add your product to the cart. Shipping insurance is currently offered on selected products only.
We regularly ship our products overseas. We have customers from right across the US, UK and Europe. We’ve shipped to Thailand, Romania, Fiji, The Philippines, New Zealand, USA, Israel and South Africa.
If you’re a customer living outside Australia and want us to deliver a shade sail, umbrella or other product to you, just drop us an email telling us what it is you’re interested in and we’ll get to work to find the quickest and most cost effective way to get it to you.
If you have any questions relating to freight charges our wish to seek an accurate quote prior to placing your order, please feel welcome to contact us on 1800 155 233.
CALL US, IT’S FREE: TELEPHONE: 1800 155 233 or for international callers +61 2 96055560. We are here to answer all your questions and help in any way we can to ensure that your order gets to you quickly and safely.
SHIPPING & DELIVERY QUESTIONS
How long until my order is shipped?
If you’ve ordered a stock item we generally ship it the next day. If you’ve ordered a made-to-order or custom-printed item (e.g. A Sidepost Classic), it will take longer. If you’d like an accurate lead time, please give us a quick call and we’ll let you know the anticipated lead time.
Your shipping costs seem quite expensive. Why?
We work very hard to deliver your goods on time and undamaged. To that end we take great care wrapping, strapping and packing your items. We go to much more trouble than any other company we have seen. The fact is, shipping in Australia these days is expensive. Many of our items are long and heavy and couriers charge extra for that. We make no profit what-so-ever on shipping. The costs we charge you are the raw costs of getting the items to you in the best way we can. If you live in a remote area or the shipping cost seems particularly high, you should give us a quick call and we’ll happily see if we can find a better and cheaper way to get your goods delivered.
How will I know when my order will arrive?
Once the order is shipped you will receive an email with a tracking code which will allow you to track the delivery of your order.
What if I’m not home to accept delivery?
Once you fill in all your details, you’ll have the option of giving us an Authority To Leave (ATL). You can instruct us to tell the courier to leave the goods in a certain location, e.g. Front door. If you don’t authorise us to leave the goods in a safe spot then we will call you to discuss alternative arrangements. Alternatively, you should call us (Freecall 1800 155 233) and we can work out how best to get your order to you.
What if my goods arrive damaged?
Don’t panic! If it’s a big item and you’re home, tell the driver that you are not accepting delivery and they will arrange to get it back to us. If it’s already been delivered we’ll need to get the item returned to us. Go to this page https://www.shadeaustralia.com.au/returns-policy and follow the instructions.