What is waterproof shade cloth?
Waterproof shade cloth is simply a normal domestic grade 90% mono-tape shade cloth that has been treated with a UV stabilised resin coating to create a waterproof layer.
How is domestic shade cloth different from commercial shade cloth?
Domestic shade cloth is made with a tape filler to increase its opacity. This tape filler is knitted into the fabric between the strands of monofilament. Think of monofilament as being like fishing line. When it is knitted together it forms a fabric, in this case, shade cloth.
The difference between domestic and commercial shade cloth is that commercial shade cloth is 100% monofilament (knitted fishing line). It has no tape filler. This makes commercial shade cloth very strong and suitable for use under tension. Domestic shade cloth is not suitable for high tension applications such as shade sails because the tape filler stretches at a different rate to the monofilament. Domestic shade cloth is designed to be spread over a frame work, like a pergola, not tensioned out like a shade sail.
If I cut it, will it come unravelled?
No. The shade cloth we supply is knitted not woven. Knitted shade cloth is knitted on special lock-stich machines. If you cut the shade cloth you will get a raw edge but it will not fray or unravel.
How do I install it?
Refer to the Technical Details document under the Brochures page. Note: waterproof shade cloth must be installed with a fall otherwise it can catch water and pool causing the fabric to stretch and tear the resin coating. The plastic or resin coating should be installed facing downwards. If you puncture the fabric during installation, it will leak. To rectify this, we recommend coating the punctured area with an outdoor UV stabilised Silicone product.
How long will it last?
It’s warranted for 2 Years.
What colours does it come in?
Green and Sandstone
Can I join it?
In order to join the fabric you must first overlap the fabric by the width of the fixture beneath it. It is recommended that a baton is placed along the top of the overlapping fabric before fastening. Then, using a screw or nail etc secure the baton, sandwiching the two layers of fabric to the fixture below. This is the most effective way to join the Waterproof Shadecloth with minimal pucturing of the fabric. Fastening products such as gang nails can also be used, however, the chance of water leaking through the puncture is higher. Any fastening that punctures the fabric will inevitably increase the risk of leakage. Please note that ideal fastening systems will vary from situation to situation.
How long until you can ship me a roll?
We hold stock and can ship it out the same or next day depending on what time you place your order.
Can I pick it up?
Of course. We always recommend calling ahead so that we can have your order picked and ready for collection.
I’m not in Sydney, how do I get it?
No problem. We ship Australia wide.
Waterproof Shade cloth has a 2 Year UV warranty against UV degradation. Please note: The fabric must be applied with the plastic coating facing down with the shade cloth side exposed to the elements or warranty is voided
Shop with Confidence at Shade Australia.
At Shade Australia, your complete satisfaction is our number one priority.
Detailed information including measurements and other technical information is listed in each product page. If you require more information, call us on our Free-call Number: 1800 155 233 where our sales team will be happy to assist in answering any questions, no matter how small. Your satisfaction and experience purchasing from our website is paramount and that includes ensuring the colour and the product is fit for your purpose.
Our Returns Policy covers the common reasons you may wish to return something.
Change of Mind
This happens and we understand. Contact us within 30 days of receiving the items to organise return. Postage for returns due to change of mind is at the buyer’s expense. The items will be inspected upon return (refer to Refund note below).
It doesn’t fit
Contact us to arrange return for a refund or exchange. Postage for returns due to incorrect fit is at the buyer’s expense The items will be inspected upon return (refer to Refund note below).
Colour’s not right
Contact us and we’ll arrange to get it back. We’ll swap it over for the correct colour or refund you. Postage for returns due to incorrect colour is at the buyer’s expense. The items will be inspected upon return (refer to Refund note below).
The item arrives damaged
If possible, reject the delivery if the items are visibly damaged. Otherwise, contact us asap and we’ll arrange collection of the items and redelivery of a replacement.
We sent you the wrong item
Our sincerest apologies for this rare occurrence. We’ll arrange to pick it up at our cost and send you the correct item ASAP.
The item is faulty
This is a very frustrating experience, and your satisfaction is our priority. Contact us asap and we’ll arrange collection of the items and promptly organise repair, replacement, or refund of the item.
Important Points when returning items:
- Refunds - all items are inspected upon return, and we reserve the right to charge a restocking fee in case the item is damaged in some way. If it’s in a resalable condition, we’ll refund you the full price less the cost of return shipping. Otherwise, the restocking fee is the cost of making the item “as new” again (e.g., re-boxing the item).
- Our refund policy extends for 30 days of receiving the item. You must notify us within this time if you plan to return the goods.
- Our returns policy extends to all items we sell except for:
- Cut lengths of fabric;
- Custom-made items such as shade-sails;
- Made-to-order items such as umbrellas;
- Custom branded items such as market umbrellas.
- Ex-demonstration, second-hand, or damaged stock are not covered under this Returns Policy.
- This policy does not supersede any rights you are entitled to under legislation.
Our Returns Policy is created with you in mind, to give you full confidence with each transaction you make at Shade Australia. If you are unclear about any aspect of our Returns Policy please feel welcome to call us during business hours on Free-call 1800 155 233 or email email@example.com.