The Hurricane comes with a 2 Year Frame & Fabric. Warranty is subject to our Standard Warranty conditions. Fabric Warranty is Pro-Rata.
We generally hold stock of this item at our Ingleburn warehouse but if you need it urgently or are planning to visit us to pick it up, it’s best you contact us so we can ensure that we meet your requirements. If we don’t have the stock on hand we can usually get it in quite quickly.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
What makes this umbrella so special?
The Hurricane premium parasol by Bambrella has been engineered in the United Kingdom to be one of the most stylish, well-made market umbrellas available anywhere in the world. Its construction is strong to withstand windy conditions. It is made with a high-quality canvas which is showerproof and has a UPF of 50+.
Is it suitable for commercial use as well as home use?
Yes. The Hurricane umbrella has been tested by an engineer to withstand strong winds. It is ideal for a commercial situation provided it is carefully managed. It is not an umbrella that is designed to be left up permanently and when it gets windy it is important to collapse the umbrella and secure it.
The Hurricane is also a perfect umbrella for the discerning homeowner who is looking for a high-quality parasol umbrella to enhance their outdoor area.
How big is it?
The Hurricane is available in multiple sizes and shapes. The smallest size is 2.1m square and the largest size is 4.0m Octagonal. There are many sizes in-between.
What size base do I need with the umbrella?
The base of any umbrella determines how stable it is in breezy conditions. The most stable way to secure this umbrella is with an inground or bolt-down base. If this is not possible there are a range of base-plates that are suitable for this umbrella depending on how it is going to be used. Make sure you select a base that accepts the right size pole diameter (48mm or 58mm) and that is heavy enough. If you are unsure, please don’t hesitate to contact Shade Australia to discuss your specific situation.
Is the fabric waterproof?
The fabric is showerproof. If it gets saturated it will drip.
Is the fabric sunproof?
Yes, the fabric has a UPF of 50+. It also features a 2 year fade resistant warranty.
Can you deliver it to me?
Of course. Just select your postcode in the checkout and we will calculate the shipping price. If the price seems high, then you are welcome to call us and we can investigate if it’s possible to find a cheaper freight company.
We do need an ATL (authority to leave) if we are delivering to a home. This can be a front porch or carport. If you can’t give an ATL you will need to contact us so we can make alternate arrangements.
What is the warranty?
The Hurricane comes with a 2 year frame and fabric warranty. The warranty is subject to our standard warranty conditions. Fabric warranty is pro-rata. Please note that all umbrellas sold by Shade Australia are not warranted for wind damage.
Can I fix it if it breaks?
Yes, all the parts are interchangeable so if in the rare instance an arm breaks, we can send you a new one and you can easily replace it. Alternatively, we can send you a replacement part with instructions and you can replace it yourself.
Can I replace the fabric canopy?
Yes, if you wish to change the fabric canopy on your umbrella it is a relatively straight forward job.
Will my umbrella rust?
No. the central structure of the umbrella is made from anodised aluminium. All bolts and nuts are stainless steel.
What maintenance do I need to do?
Like any product with moving parts, we recommend regular checks to ensure all nuts and bolts are in place and tight. When not in use we recommend furling the fabric and securing with the strap. An umbrella protection cover will greatly extend the life of the fabric on your umbrella.
Can I print my logo on this umbrella and what will it cost?
Yes, you can print your logo onto this umbrella. In order to give you a quotation, we need to see your artwork first so that we can determine the size and number of colours in the logo. Most of the printing we do in these umbrellas is screen-printing or heat-transfer. We’ve found that that other types of printing such as digital print fade to fast in the hot Australian sun.
Shop with Confidence at Shade Australia.
At Shade Australia, your complete satisfaction is our number one priority.
Detailed information including measurements and other technical information is listed on each product page. If you require more information, call us on our Free-call Number: 1800 155 233 where our sales team will be happy to assist in answering any questions, no matter how small. Your satisfaction and experience purchasing from our website are paramount and that includes ensuring the colour and the product is fit for your purpose.
Our Returns Policy covers the common reasons you may wish to return something.
Change of Mind
This happens and we understand. Contact us within 30 days of receiving the items to organise a return. Postage for returns due to change of mind is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
It doesn’t fit
Contact us to arrange a return for a refund or exchange. Postage for returns due to incorrect fit is at the buyer’s expense The items will be inspected upon return (refer to Refund note below).
Colour’s not right
Contact us and we’ll arrange to get it back. We’ll swap it over for the correct colour or refund you. Postage for returns due to incorrect colour is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
The item arrives damaged
If possible, reject the delivery if the items are visibly damaged. Otherwise, contact us asap and we’ll arrange the collection of the items and redelivery of a replacement.
We sent you the wrong item
Our sincerest apologies for this rare occurrence. We’ll arrange to pick it up at our cost and send you the correct item ASAP.
The item is faulty
This is a very frustrating experience, and your satisfaction is our priority. Contact us asap and we’ll arrange collection of the items and promptly organise repair, replacement, or refund of the item.
Important Points when returning items:
- Refunds - All items are inspected upon return, and we reserve the right to charge a restocking fee in case the item is damaged in some way. If it’s in a resalable condition, we’ll refund you the full price less the cost of return shipping. Otherwise, the restocking fee is the cost of making the item “as new” again (e.g., re-boxing the item).
- Our refund policy extends for 30 days after receiving the item. You must notify us within this time if you plan to return the goods.
- Our returns policy extends to all items we sell except for:
- Cut lengths of fabric;
- Custom-made items such as shade-sails;
- Made-to-order items such as umbrellas;
- Custom branded items such as market umbrellas.
- Ex-demonstration, second-hand, or damaged stock are not covered under this Returns Policy.
- This policy does not supersede any rights you are entitled to under legislation.
Our Returns Policy is created with you in mind, to give you full confidence with each transaction you make at Shade Australia. If you are unclear about any aspect of our Returns Policy please feel welcome to call us during business hours on Free-call 1800 155 233 or email info@shadeaustralia.com.au.
