Shop with confidence at Shade Australia. Your complete satisfaction is our number one goal. If you purchase an item from us and it isn’t what you’d hoped, you can return the goods to us within 7 days of purchase for a full refund*. The cost of return shipping is the responsibility of the customer. This policy extends to all our items with the exception of made-to-order items, custom-made items, cut-lengths of fabric and individually screen-printed items. Because these items are specific to the customer we are unable to accept them back under our returns policy so please choose carefully. Also, ex-demonstration, second-hand, or damaged stock will be sold with a different returns policy, usually set as a one-off policy. You should check to ensure that you are happy to purchase these goods on the basis they are offered prior to purchase. Naturally, when you return goods to us they must be undamaged, in new condition and be returned in their original packaging. If goods are returned damaged or without their origional packaging, Shade Australia reserves the right to reject those goods or to apply a restocking fee. We don't accept items for return after the customer has had them in their possession for more than 30 days.
If you are returning an item it is a good idea to call us and let us know it's coming. This will help make the process go more smoothly.
To make the process as easy for you as possible follow these simple steps:
Repack the goods securely in their original packaging and enclose the Return Goods Form.
Clearly Label the goods:
Return/Damaged Goods Shade Australia Pty Ltd 91-93 Stanley Road Ingleburn 2565 NSW Sydney Australia
If you are unable to arrange for the item(s) to be picked up by a courier you can call our office on 1800 155 233 and we can organise for the freight company to come by and collect the goods. Please note that we cannot specify an exact time for pick up. We also note that often-times the return pickup cost is greater than the delivery cost. This is beyond our control. This cost of pickup will be deducted from the final refund given once the goods are returned and inspected before putting them back into stock.
If the Goods arrive damaged You should immediately contact us and report the situation. We request that you send photos. In this instance, we will contact the freight company and arrange at our cost to have the goods picked up and returned to us.
If you have any further questions about our Returns & Refunds policy, don't hesitate to get in touch with. We'd be happy to answer all your questions.