Shop with confidence at Shade Australia. Your complete satisfaction is our number one goal. If you purchase an item from us and it isn’t what you’d hoped, you can return the goods to us within 7 days of purchase for a full refund. The cost of return shipping is the responsibility of by the customer. This policy extends to all our items with the exception of made-to-order items or individually screen-printed items. Also, ex-demo, second-hand or damaged stock will be sold with a different returns policy, usually set as a one-off policy. You should check to ensure that you are happy to purchase these goods on the basis they are offered prior to purchase. Naturally, the goods must be undamaged, in new condition and be returned in their original packaging. If goods are returned damaged or without packaging, Shade Australia reserves the right to reject those goods or to apply a restocking fee. We don't accept items for return after the customer has had them in their possession for more than 30 days.
If you are returning an item it is a good idea to call us and let us know it's coming. This will help make the process go more smoothly.
To make the process as easy for you as possible follow these simple steps: