We generally hold stock of this item at our Ingleburn warehouse but if you need it urgently or are planning to visit us to pick it up, it’s best you contact us so we can ensure that we meet your requirements. If we don’t have the stock on hand we can usually get it in quite quickly.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
This product comes with a 2 year fade resistant warranty on the fabric and a 2 year workmanship warranty on the frame.
What is not covered by warranty
Warranty covers faults associated with workmanship. It does not cover damage caused by wind, misuse or umbrellas that are modified in any way. Umbrellas must always be collapsed carefully and the fabric furled around the outside of the frame away from the arms and secured with a strap. If the fabric is not correctly furled around the arms when closed, it can become pinched between or behind the arm. Pinching can cause a hole or mark the fabric which is not covered by warranty.
This is NOT a wind-rated umbrella and it is strongly recommended that when the wind comes up, the umbrella is collapsed and secured with a strap. Always ensure the umbrella is securely anchored into the base.
Fabric
Sunranger Cafe Series Umbrellas are made using a high quality fade-resistant fabric called Spuncrylic.
Although the fabric is solution dyed and designed to resist fading, depending on how the umbrella is used, some fading in the harsh Australian sun can occur. You umbrella is warranted for minimal fading to occur within 2 Years. The life of your umbrella will be increased by fitting a protective cover when not in use.
Maintenance
Although these umbrellas require minimal maintenance we recommend that occasional checks on all
screws and fittings be carried out. Umbrellas move in the breeze and this can cause screws to come loose over time. Occasional checking of all fittings is strongly recommended. Never close the umbrella and put on the protection cover when the umbrella is wet. This can cause the fabric to go mouldy. This is not covered under warranty.
With proper care and maintenance your Sunranger Umbrella should look great and provide you with years of trouble free service.
Why is this umbrella so much more expensive than your other Timber Market Umbrellas?
There are a number of reasons for that. One is that sourcing timber from sustainable plantations is more expensive that simply using rainforest harvested timber. It’s a bit like Organic food being more expensive than food produced using mass farming techniques.
Over and above that, this umbrellas has many unique feature points which make it perform better as well as enhance its overall appearance. Things like stainless steel fittings, marine grade rope and metal rib arm ends all add to the cost.
Do I need to buy any other bits and pieces to use this umbrella?
You’ll need some for of umbrella base or stand to support the umbrella. We also recommend purchasing an umbrella protection cover. This will help protect the fabric when not in use. Under the Brochures Tab you’ll find a chart which gives the correct size protection cover for each umbrella.
What size baseplate do I need for my umbrella?
First off use the chart under the Brochures Tab to check the diameter of the pole. Next look at our wide range of baseplate and check to ensure that the base you’re planning to purchase has a spigot large enough to accept the umbrella pole.
We always recommend adding additional weight to movable basepleates. This is because if the wind gets up and the umbrella isn’t adequartely weighted down, it can tip over and this can result in damage to the arms and frame.
Can I leave this umbrella up all the time?
We recommend that you collapse the umbrella when not using it. Although it is a strong umbrella and is tolerant to breezy conditions, it is always a good idea to fold it away when not in use, just in case a strong wind comes along and damages it.
Shop with Confidence at Shade Australia.
At Shade Australia, your complete satisfaction is our number one priority.
Detailed information including measurements and other technical information is listed on each product page. If you require more information, call us on our Free-call Number: 1800 155 233 where our sales team will be happy to assist in answering any questions, no matter how small. Your satisfaction and experience purchasing from our website are paramount and that includes ensuring the colour and the product is fit for your purpose.
Our Returns Policy covers the common reasons you may wish to return something.
Change of Mind
This happens and we understand. Contact us within 30 days of receiving the items to organise a return. Postage for returns due to change of mind is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
It doesn’t fit
Contact us to arrange a return for a refund or exchange. Postage for returns due to incorrect fit is at the buyer’s expense The items will be inspected upon return (refer to Refund note below).
Colour’s not right
Contact us and we’ll arrange to get it back. We’ll swap it over for the correct colour or refund you. Postage for returns due to incorrect colour is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
The item arrives damaged
If possible, reject the delivery if the items are visibly damaged. Otherwise, contact us asap and we’ll arrange the collection of the items and redelivery of a replacement.
We sent you the wrong item
Our sincerest apologies for this rare occurrence. We’ll arrange to pick it up at our cost and send you the correct item ASAP.
The item is faulty
This is a very frustrating experience, and your satisfaction is our priority. Contact us asap and we’ll arrange collection of the items and promptly organise repair, replacement, or refund of the item.
Important Points when returning items:
- Refunds - All items are inspected upon return, and we reserve the right to charge a restocking fee in case the item is damaged in some way. If it’s in a resalable condition, we’ll refund you the full price less the cost of return shipping. Otherwise, the restocking fee is the cost of making the item “as new” again (e.g., re-boxing the item).
- Our refund policy extends for 30 days after receiving the item. You must notify us within this time if you plan to return the goods.
- Our returns policy extends to all items we sell except for:
- Cut lengths of fabric;
- Custom-made items such as shade-sails;
- Made-to-order items such as umbrellas;
- Custom branded items such as market umbrellas.
- Ex-demonstration, second-hand, or damaged stock are not covered under this Returns Policy.
- This policy does not supersede any rights you are entitled to under legislation.
Our Returns Policy is created with you in mind, to give you full confidence with each transaction you make at Shade Australia. If you are unclear about any aspect of our Returns Policy please feel welcome to call us during business hours on Free-call 1800 155 233 or email info@shadeaustralia.com.au.
