We generally hold stock of this item at our Ingleburn warehouse but if you need it urgently or are planning to visit us to pick it up, it’s best you contact us so we can ensure that we meet your requirements. If we don’t have the stock on hand we can usually get it in quite quickly.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
Is fibreglass stronger than wood/timber and steel?
Fibreglass is very flexible. That allows the umbrella to bend in the wind. Unlike timber umbrella which can break in strong winds or if they fall over, fibreglass umbrellas are much stronger and resist breaking in adverse conditions.
Does it really look like wood?
Yes. The fibreglass has been finished with a special treatment to give it the look of a natural timber umbrella. Some people never notice the difference.
Can I print my logo onto this umbrella?
Yes. The fabric is suited to screenprinting. We don't digitally print these umbrellas.
Do I need to buy any other bits and pieces to use this umbrella?
You’ll need some form of umbrella base or stand to support the umbrella. We also recommend purchasing an umbrella protection cover. This will help protect the fabric when not in use. Under the Brochures Tab you’ll find a chart which gives the correct size protection cover for each umbrella.
Can I leave this umbrella up all the time?
We recommend that you collapse the umbrella when not using it. Although it is a strong umbrella and is tolerant to breezy conditions, it is always a good idea to fold it away when not in use, just in case a strong wind comes along and damages it.
The Sunranger Fibresun comes with a 2 year warranty on the fame and a 1 Year fade resistant warranty on the fabric.
Warranty is on workmanship. It does not cover umbrella which are damaged due to wind. Should a warranty claim be made it is the responsibility of the customer to get the umbrella back to us or a repair depot which we designate. The condition of the umbrella will be assessed and if it is a legitimate warranty claim, we will carry out the repairs at our cost and return the umbrella to you at our cost.