Can I print my logo on this umbrella?
Yes, your Café and Courtyard Umbrella can be screen-printed. Remember, the more colours in your logo, the more expensive. Call us for a quote.
Are these umbrellas waterproof?
These umbrella canopies are made with marine grade acrylic canvas. This is a very hard wearing outdoor fabric designed specifically for applications such as this. The fabric is highly water resistant.
Can I use this umbrella in breezy conditions?
Yes. These umbrellas are designed to handle breezy conditions. They should however be collapsed in strong winds. When the canopies get wet, this makes them heavier than normal which can put extra stress on the frames. If the umbrellas are wet and it is windy, there is a higher risk of wind damage.
The other important thing is that for an umbrella to be stable in breezy conditions it must be adequately weighted down. We recommend that these umbrellas be bolted down or installed with an inground fitting. Mobile baseplates are really only suitable for these umbrellas when they are installed in low wind environments.
How do I install this umbrella?
If you are bolting your umbrella down or installing it with an inground sleeve you may need to engage a tradesperson to assist with this part of the installation.
What’s the best price if I buy a quantity of these umbrellas?
Shade Australia has an across the board Price Beat Guarantee. Find the same item at a better price – send us the quotation and we will do our best to beat it, guaranteed!
Our online pricing is for single and smaller quantities. If you are wishing to purchase a larger quantity of these umbrellas, please call us and we will work out the best price for you.
What’s the lead time?
4-6 Weeks depending on the time of the year (Longer in summer and shorter in winter).
Can this umbrella go through a table?
Yes, providing the hole in the table is at least 62mm dia*. You should also check the height of the table to confirm that the arms will close over it.
*Please note: If you are planning to put this umbrella through a table you should call us first as we need to adjust our method of manufacturing accordingly.
Refer to the umbrella measurements guide under the Tech Specs tab or call us and we’ll double check the measurements for you.
Can I leave this umbrella up all the time?
We recommend that you collapse the umbrella when not using it. After collapsing the umbrella pull the fabric out from between the arms, furl it around the umbrella and secure it with the strap provided. Although it is a very strong umbrella and is tolerant to breezy conditions, it is always a good idea to exercise common sense in relation to the wind and collapse the umbrella to avoid damage.
What accessories do you recommend I purchase with this umbrella?
Certainly, you will need to select the right umbrella base or mounting option for the job. We also recommend the following:
- An umbrella protection cover for when the umbrella is closed or not in use.
- Weight plates to add additional ballast to your umbrella baseplate
- Weight bags to add additional ballast to your umbrella baseplate
- A Brolly Trolley if you need to move your umbrella and baseplate on a regular basis.
- 303 Fabric Guard, Cleaner & Protectant
There is a 4-6 week lead time on this product. This lead time may vary depending on the time of year.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
The Cafe and Courtyard umbrella comes with a 2 Year frame and fabric workmanship warranty The acrylic canvas canopy has a 5 Year Pro Rata Warranty against UV degradation and fade resistance.
The warranty covers the umbrella for use in normal conditions. The warranty does not cover damage caused by wind, or misuse. Should a warranty claim be made it is the responsibility of the customer to get the umbrella back to us or a repair depot that we designate. The condition of the umbrella will be assessed and if it is a legitimate warranty claim, we will carry out the repairs at our cost and return the umbrella to you at our cost.
THIS IS A MADE TO ORDER PRODUCT
As this product is made to order to your specifications and colours we are unable to accept returns due to a change of mind (including if the product does not fit due to incorrect measurements). Your satisfaction is of the utmost importance to us so please triple check all details before confirming your order.
Upon the arrival of your product, we encourage you to check and make sure that the product has been made to the measurements and colours that you specified as soon as possible without removing or throwing away any packaging.
Defective, Damaged or Mis-shipped Items
If we ship you an item that is incorrect or damaged, you will be eligible for an exchange. When requesting for the exchange, please be ready to provide customer service with photographs clearly showing the problem as soon as possible. If you believe your item was damaged during shipping, we will need photographs showing the damaged packaging as well.
Please note: Perceived colour differences due to the display settings on your computer monitor are not grounds for a refund or exchange. If you would like to view our colours please call 1800 155 233 and ask one of our customer service team for a fabric sample delivered to you free of charge.
It is important to note that this product is made to order, whether you ordered a standard size or provided custom measurements and colours, materials cannot be reused once the manufacturing process has begun. The good news is that after placing your order there is still time to change your mind:
- Orders modified within 24 hours of payment confirmation may be altered to the new specifications - Please contact us as soon as possible