We generally hold stock of this item at our Ingleburn warehouse but if you need it urgently or are planning to visit us to pick it up, it’s best you contact us so we can ensure that we meet your requirements. If we don’t have the stock on hand we can usually get it in quite quickly.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
Are these umbrellas waterproof?
The umbrellas are typically made with a Spuncrylic Canvas canopy. This is a very hard-wearing outdoor fabric designed specifically for outdoor applications. The fabric is highly water-resistant.
Can I use this umbrella in breezy conditions?
Yes. These umbrellas are designed to handle breezy conditions. They should, however, be collapsed in strong winds. When the canopies get wet, this makes them heavier than normal which can put extra stress on the frames. If the umbrellas are wet and it is windy, there is a higher risk of wind damage.
The other important thing is that for an umbrella to be stable in breezy conditions it must be adequately weighted down. We recommend the use of Sunranger baseplates if the umbrella is mobile or a bolt down or in ground sleeve it the umbrella is to remain fixed. Having a base that is not strong/heavy enough can cause the umbrella to topple and fall which can be dangerous.
How do I install this umbrella?
Your new Sunranger arrives ready for use. If you’re purchased a baseplate from us you will need to assemble it by attaching the feet and spigot. All tools are included. This is a simple job. If you are bolting your umbrella down or installing it with an inground sleeve you may need to engage a tradesperson to assist with this part of the installation.
What’s the best price if I buy a quantity of these umbrellas?
Our online pricing is for single and smaller quantities. If you are wishing to purchase a larger quantity of umbrellas you should call us and we will work out the best price for you.
Can I purchase these umbrellas at a wholesale price?
We have a very limited number of wholesalers for these umbrellas preferring to keep the costs down and have you deal direct. If you’re company wishes to become a wholesaler you will have to meet various requirements of MOQ’S, product knowledge and stock holding. Contact our office to discuss.
Can this umbrella go through a table?
Yes, providing the hole in the table is at least 50mm dia. You should also check the height of the table to confirm that the arms will close over it.
Closing heights of arms:
- 2.1m Square: 1300mm
- 3.0m Octagonal: 1300mm
- 3.0m Square: 630mm
* These umbrellas may not close over a standard height table.
Can I leave this umbrella up all the time?
We recommend that you collapse the umbrella when not using it. Although it is a strong umbrella and is tolerant to breezy conditions, it is always a good idea to fold it away when not in use, just in case a strong wind comes along and damages it.
What accessories do you recommend I purchase with this umbrella?
Certainly, you will need to select the right umbrella base or mounting option for the job. We also recommend the following:
- An umbrella protection cover for when the umbrella is closed or not in use
- Weight plates or weight bags to add additional ballast to your umbrella baseplate
- A Brolly Trolley if you need to move your umbrella and baseplate on a regular basis.
- 303 Fabric Guard, Cleaner & Protectant
Is this a Commercial Umbrella?
The Sunranger Cafe Series is our work-horse umbrella designed for cafes, restaurants, pubs and other commercial areas. They are strong, lightweight and easy to operate. Paired with a suitable base they make the ideal umbrella to provide shade and shelter in any commercial or domestic situation.
How big is it?
The Sunranger Cafe Series Umbrellas are currently available in 3 sizes; 2.1m square, 3.0m Octagonal and 3.0m square. All central poles are 48mm dia.
What size base do I need with the umbrella?
The base of any umbrella determines how stable it is in breezy conditions. The most stable way to secure this umbrella is with an inground or bolt-down base. If this is not possible there are a range of base-plates that are suitable for this umbrella depending on how it is going to be used. Make sure you select a base that accepts the right size pole diameter (48mm or 58mm) and that is heavy enough. If you are unsure, please don’t hesitate to contact Shade Australia to discuss your specific situation.
Is the fabric sunproof?
Yes, the fabric is fade-proof and has a UPF of 50+.
Can you deliver it to me?
Of course. Just select your postcode in the checkout and we will calculate the shipping price. If the price seems high, then you are welcome to call us and we can investigate if it’s possible to find a cheaper freight company.
We can deliver to your business address or if we are delivering to a residential address we do need an ATL (Authority to Leave) if we are delivering to a home. This can be a front porch or carport. If you can’t give an ATL you will need to contact us so we can make alternate arrangements.
What is the warranty?
The Sunranger Cafe Series comes with a 2 Year Frame & Fabric. Warranty is subject to our Standard Warranty conditions. Fabric Warranty is Pro-Rata. Please note that all umbrellas sold by Shade Australia are not warranted for wind damage.
Can I fix it if it breaks?
Yes, all the parts are interchangeable so if in the rare instance an arm breaks, we can send you a new one and you can easily replace it. Alternatively, we can send you a replacement part with instructions and you can replace it yourself.
Can I replace the fabric canopy?
Yes, if you wish to change the fabric canopy on your umbrella it is a relatively straight forward job
Will my umbrella rust?
The central structure of the umbrella is made from aluminium. All bolts and nuts are stainless steel. If the umbrella is installed in a marine environment we have had occasions where some rust can occur on the wire holding the arms. We recommend regular treatment with a rust-resistant spray to prevent this.
What maintenance do I need to do?
Like any product with moving parts, we recommend regular checks to ensure all nuts and bolts are in place and tight. When not in use we recommend furling the fabric and securing with the strap. An umbrella protection cover will greatly extend the life of the fabric on your umbrella.
Can I print my logo on this umbrella and what will it cost?
Yes, you can print your logo onto this umbrella. In order to give you a quotation, we need to see your artwork first so that we can determine the size and number of colours in the logo. Most of the printing we do in these umbrellas is screen-printing or heat-transfer. We’ve found that that other types of printing such as digital print fade to fast in the hot Australian sun.
This product comes with a 2 year fade resistant warranty on the fabric and a 2 year workmanship warranty on the frame.
What is not covered by warranty
Warranty covers faults associated with workmanship. It does not cover damage caused by wind, misuse or umbrellas that are modified in any way. Umbrellas must always be collapsed carefully and the fabric furled around the outside of the frame away from the arms and secured with a strap. If the fabric is not correctly furled around the arms when closed, it can become pinched between or behind the arm. Pinching can cause a hole or mark the fabric which is not covered by warranty.
This is NOT a wind-rated umbrella and it is strongly recommended that when the wind comes up, the umbrella is collapsed and secured with a strap. Always ensure the umbrella is securely anchored into the base.
Fabric
Sunranger Cafe Series Umbrellas are made using a high quality fade-resistant fabric called Spuncrylic.
Although the fabric is solution dyed and designed to resist fading, depending on how the umbrella is used, some fading in the harsh Australian sun can occur. You umbrella is warranted for minimal fading to occur within 2 Years. The life of your umbrella will be increased by fitting a protective cover when not in use.
Maintenance
Although these umbrellas require minimal maintenance we recommend that occasional checks on all
screws and fittings be carried out. Umbrellas move in the breeze and this can cause screws to come loose over time. Occasional checking of all fittings is strongly recommended. Never close the umbrella and put on the protection cover when the umbrella is wet. This can cause the fabric to go mouldy. This is not covered under warranty.
With proper care and maintenance your Sunranger Umbrella should look great and provide you with years of trouble free service.
Shop with Confidence at Shade Australia.
At Shade Australia, your complete satisfaction is our number one priority.
Detailed information including measurements and other technical information is listed on each product page. If you require more information, call us on our Free-call Number: 1800 155 233 where our sales team will be happy to assist in answering any questions, no matter how small. Your satisfaction and experience purchasing from our website are paramount and that includes ensuring the colour and the product is fit for your purpose.
Our Returns Policy covers the common reasons you may wish to return something.
Change of Mind
This happens and we understand. Contact us within 30 days of receiving the items to organise a return. Postage for returns due to change of mind is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
It doesn’t fit
Contact us to arrange a return for a refund or exchange. Postage for returns due to incorrect fit is at the buyer’s expense The items will be inspected upon return (refer to Refund note below).
Colour’s not right
Contact us and we’ll arrange to get it back. We’ll swap it over for the correct colour or refund you. Postage for returns due to incorrect colour is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
The item arrives damaged
If possible, reject the delivery if the items are visibly damaged. Otherwise, contact us asap and we’ll arrange the collection of the items and redelivery of a replacement.
We sent you the wrong item
Our sincerest apologies for this rare occurrence. We’ll arrange to pick it up at our cost and send you the correct item ASAP.
The item is faulty
This is a very frustrating experience, and your satisfaction is our priority. Contact us asap and we’ll arrange collection of the items and promptly organise repair, replacement, or refund of the item.
Important Points when returning items:
- Refunds - All items are inspected upon return, and we reserve the right to charge a restocking fee in case the item is damaged in some way. If it’s in a resalable condition, we’ll refund you the full price less the cost of return shipping. Otherwise, the restocking fee is the cost of making the item “as new” again (e.g., re-boxing the item).
- Our refund policy extends for 30 days after receiving the item. You must notify us within this time if you plan to return the goods.
- Our returns policy extends to all items we sell except for:
- Cut lengths of fabric;
- Custom-made items such as shade-sails;
- Made-to-order items such as umbrellas;
- Custom branded items such as market umbrellas.
- Ex-demonstration, second-hand, or damaged stock are not covered under this Returns Policy.
- This policy does not supersede any rights you are entitled to under legislation.
Our Returns Policy is created with you in mind, to give you full confidence with each transaction you make at Shade Australia. If you are unclear about any aspect of our Returns Policy please feel welcome to call us during business hours on Free-call 1800 155 233 or email info@shadeaustralia.com.au.
