We generally hold stock of this item at our Ingleburn warehouse but if you need it urgently or are planning to visit us to pick it up, it’s best you contact us so we can ensure that we meet your requirements. If we don’t have the stock on hand we can usually get it in quite quickly.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
Umbrella Care & Maintenance
Outdoor umbrellas are a staple in any garden, patio, or poolside area, offering both style and functionality by providing shade and protection from the elements. However, to ensure they continue to serve you well through the seasons, proper care and maintenance are crucial. Regular maintenance can prevent common issues like fading, mildew growth, and mechanical failure and extend the lifespan of your umbrella to ensure its safety and reliability.
Folding Your Umbrella
How to fold your umbrella when you are finished using it.
Care and Maintenance Guide for Aluminium Umbrellas
How to care for and maintain your Aluminium Umbrella.
This product comes with a 2 year workmanship warranty on the frame and a 4 Year fade resistant warranty on the fabric.
Shade Australia warrants this umbrella to be free of manufacturing faults and defects to the original purchaser in a domestic setting only. Warranty covers the umbrella for use in normal conditions. The warranty does not cover damage caused by wind, or misuse. Should a warranty claim be made it is the responsibility of the customer to get the umbrella back to us or a repair depot which we designate. The condition of the umbrella will be assessed and if it is a legitimate warranty claim, we will carry out the repairs at our cost and return the umbrella to you at our cost.
Warranty does not cover any of the following:
Damage caused by incorrect installation or assembly
Damage caused by wind
Damage caused by external events such as tree branches
Warranty is voided if any alterations or unauthorised repairs are made to the umbrella
Normal wear and tear
Use in a commercial application. (This umbrella is sold for domestic usage only)
Warranty is only extended to the original purchaser. Proof of purchase will be required
to execute a warranty claim
Natural events such as rain, wind, flood or fire
Lack of routine maintenance will void warranty (e.g., if bolts are not regularly
retightened)
