We generally hold stock of this item at our Ingleburn warehouse but if you need it urgently or are planning to visit us to pick it up, it’s best you contact us so we can ensure that we meet your requirements. If we don’t have the stock on hand we can usually get it in quite quickly.
As this item is quite bulky, you may be required to assist in unloading the item from the delivery truck. If this is a requirement for your area, someone from Shade Australia will be in touch to organise a day that suits you best. If you are not at home on the scheduled day of delivery your item WILL NOT be left at your premises. This may incur redelivery fees.
If you have any questions regarding delivery, please do not hesitate to call us on 1800 155 233 for more information.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
Umbrella Care & Maintenance
Outdoor umbrellas are a staple in any garden, patio, or poolside area, offering both style and functionality by providing shade and protection from the elements. However, to ensure they continue to serve you well through the seasons, proper care and maintenance are crucial. Regular maintenance can prevent common issues like fading, mildew growth, and mechanical failure and extend the lifespan of your umbrella to ensure its safety and reliability.
Folding Your Umbrella
How to fold your umbrella when you are finished using it.
Care and Maintenance Guide for Aluminium Umbrellas
How to care for and maintain your Aluminium Umbrella.

This product comes with a 1 Year warranty on the Fame and a 4 Year fade resistant warranty on the fabric.
Warranty is on workmanship. It does not cover umbrellas which are damaged due to wind.