We generally hold stock of this item at our Ingleburn warehouse but if you need it urgently or are planning to visit us to pick it up, it’s best you contact us so we can ensure that we meet your requirements. If we don’t have the stock on hand we can usually get it in quite quickly.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
The Coolum comes with a 3 Year Fade resistant warranty on the fabric and 1 Year workmanship warranty on the frame.
Warranty covers the umbrella for use in normal conditions. The warranty does not cover damage caused by wind, or misuse. Should a warranty claim be made it is the responsibility of the customer to get the umbrella back to us or a repair depot which we designate. The condition of the umbrella will be assessed and if it is a legitimate warranty claim, we will carry out the repairs at our cost and return the umbrella to you at our cost.