We generally hold stock of this item at our Ingleburn warehouse but if you need it urgently or are planning to visit us to pick it up, it’s best you contact us so we can ensure that we meet your requirements. If we don’t have the stock on hand we can usually get it in quite quickly.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
Can I install this umbrella myself?
Sure, the umbrella comes fully assembled ready for installation. If you’re bolting the umbrella down to a concrete slab, you need to drill 4 holes and use masonry anchors (not supplied) to bolt it down.
If you order the optional resin base you’ll need to fill it with water before use.
Do I need any other bits and pieces to install it?
Yes. If you’re bolting down to a concrete slab, we recommend you purchase some anchor bolts from us when you purchase your umbrella. Note, the slab must be 100mm thick and reinforced.
If your installing on-ground, you need to purchase 4 pavers, 45-50cm square.
If you’re purchasing the Small Resin Base you’ll need to fill it with water.
Can I leave this umbrella up all the time?
No, we don’t recommend it.
Although it is a strong umbrella and is tolerant of breezy conditions, it is always a good idea to fold it away when not in use in order to avoid wind damage.
What accessories do you recommend I purchase with this umbrella?
The umbrella does come with a polyester protection cover which is relatively lightweight. If you really want to give your new umbrella the best possible protection we recommend you purchase a small cantilever protection cover. This will fit neatly on your new umbrella and give it the best possible protection.
An LED light is also a handy accessory to purchase. It simply clips onto a central drop-down arm.
I still have more questions can I give you a call?
Sure, we love answering our customer's questions. Just call us on 1800 155 233 during normal business hours and we’ll answer any question you have.
The Shelta Pandanus comes with a 1 year warranty on the frame and 1 year fade resistant warranty on the fabric.
Warranty is on workmanship. It does not cover umbrellas that are damaged due to wind.
Please note, the standard polyester protection cover provided with the umbrella does not have a warranty. The upgraded O'Bravia cantilever protection cover has a 3 year fade resistant warranty and a 12 month warranty on workmanship.
Shop with Confidence at Shade Australia.
At Shade Australia, your complete satisfaction is our number one priority.
Detailed information including measurements and other technical information is listed on each product page. If you require more information, call us on our Free-call Number: 1800 155 233 where our sales team will be happy to assist in answering any questions, no matter how small. Your satisfaction and experience purchasing from our website are paramount and that includes ensuring the colour and the product is fit for your purpose.
Our Returns Policy covers the common reasons you may wish to return something.
Change of Mind
This happens and we understand. Contact us within 30 days of receiving the items to organise a return. Postage for returns due to change of mind is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
It doesn’t fit
Contact us to arrange a return for a refund or exchange. Postage for returns due to incorrect fit is at the buyer’s expense The items will be inspected upon return (refer to Refund note below).
Colour’s not right
Contact us and we’ll arrange to get it back. We’ll swap it over for the correct colour or refund you. Postage for returns due to incorrect colour is at the buyer’s expense. The items will be inspected upon return (refer to the Refund note below).
The item arrives damaged
If possible, reject the delivery if the items are visibly damaged. Otherwise, contact us asap and we’ll arrange the collection of the items and redelivery of a replacement.
We sent you the wrong item
Our sincerest apologies for this rare occurrence. We’ll arrange to pick it up at our cost and send you the correct item ASAP.
The item is faulty
This is a very frustrating experience, and your satisfaction is our priority. Contact us asap and we’ll arrange collection of the items and promptly organise repair, replacement, or refund of the item.
Important Points when returning items:
- Refunds - All items are inspected upon return, and we reserve the right to charge a restocking fee in case the item is damaged in some way. If it’s in a resalable condition, we’ll refund you the full price less the cost of return shipping. Otherwise, the restocking fee is the cost of making the item “as new” again (e.g., re-boxing the item).
- Our refund policy extends for 30 days after receiving the item. You must notify us within this time if you plan to return the goods.
- Our returns policy extends to all items we sell except for:
- Cut lengths of fabric;
- Custom-made items such as shade-sails;
- Made-to-order items such as umbrellas;
- Custom branded items such as market umbrellas.
- Ex-demonstration, second-hand, or damaged stock are not covered under this Returns Policy.
- This policy does not supersede any rights you are entitled to under legislation.
Our Returns Policy is created with you in mind, to give you full confidence with each transaction you make at Shade Australia. If you are unclear about any aspect of our Returns Policy please feel welcome to call us during business hours on Free-call 1800 155 233 or email firstname.lastname@example.org.