We generally hold stock of this item at our Ingleburn warehouse but if you need it urgently or are planning to visit us to pick it up, it’s best you contact us so we can ensure that we meet your requirements. If we don’t have the stock on hand we can usually get it in quite quickly.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
Can I install this umbrella myself?
Sure, the umbrella comes fully assembled ready for installation. If you’re bolting the umbrella down to a concrete slab, you need to drill 4 holes and use masonry anchors (not supplied) to bolt it down.
If you order the optional resin base you’ll need to fill it with water before use.
Do I need any other bits and pieces to install it?
Yes. If you’re bolting down to a concrete slab, we recommend you purchase some anchor bolts from us when you purchase your umbrella. Note, the slab must be 100mm thick and reinforced.
If your installing on-ground, you need to purchase 4 pavers, 45-50cm square.
If you’re purchasing the Small Resin Base you’ll need to fill it with water.
Can I leave this umbrella up all the time?
No, we don’t recommend it.
Although it is a strong umbrella and is tolerant of breezy conditions, it is always a good idea to fold it away when not in use in order to avoid wind damage.
What accessories do you recommend I purchase with this umbrella?
The umbrella does come with a polyester protection cover which is relatively lightweight. If you really want to give your new umbrella the best possible protection we recommend you purchase a small cantilever protection cover. This will fit neatly on your new umbrella and give it the best possible protection.
An LED light is also a handy accessory to purchase. It simply clips onto a central drop-down arm.
I still have more questions can I give you a call?
Sure, we love answering our customer's questions. Just call us on 1800 155 233 during normal business hours and we’ll answer any question you have.
The Shelta Pandanus comes with a 1 year warranty on the frame and 1 year fade resistant warranty on the fabric.
Warranty is on workmanship. It does not cover umbrellas that are damaged due to wind.
Please note, the standard polyester protection cover provided with the umbrella does not have a warranty. The upgraded O'Bravia cantilever protection cover has a 3 year fade resistant warranty and a 12 month warranty on workmanship.