This product includes a 1 Year manufacturer's warranty on the frame.
The warranty is on workmanship. It does not cover umbrellas that are damaged due to wind.
Polyester is not a solution-dyed fade-resistant fabric and fading is not covered under warranty.
We generally hold stock of this item at our Ingleburn warehouse but if you need it urgently or are planning to visit us to pick it up, it’s best you contact us so we can ensure that we meet your requirements. If we don’t have the stock on hand we can usually get it in quite quickly.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
Is this suitable for commercial applications as well as home use?
This umbrella is designed for domestic installations. If you want a timber umbrella suitable for the rigours of a commercial installation look at the Sunranger Premium Timber range or call us to discuss other options.
Is the canopy colour fast?
The Palermo canopy is of heavy duty Polyester which is not colour fast. Accordingly, we strongly recommend you purchase a medium Centrepost Protection Cover for when the umbrella is not in use.
Is the fabric waterproof?
Polyester gives protection against light showers only.
What UPF Protection does this umbrella offer?
The Palermo is a Polyester and offers a UPF of 15-20 or 93-96% UV Protection.
How much wind can it stand?
This umbrella should only be used in calm conditions. In windy conditions it should be collapsed and secured.
Can I move it around?
If the umbrella is installed using a movable base such as a Granite or Sunranger base then the umbrella can be moved. We recommend using a Brolly Trolley to move the umbrella and base which will avoid heavy lifting.
Can I print my logo?
No, we don’t normally offer a printing service on Domestic Umbrellas such as this one.
Where can I see one?
We have these umbrellas on display at our Sydney showroom. Customers are welcome to visit us anytime during normal business hours. If you wish to see a specific feature we’re happy to take detailed photographs and email them to you.
I’m not in Sydney, how much will it cost to ship one to me?
We ship these umbrellas Australia wide. You can aquire a freight price from our website by using the freight calculator. Alternaitvely, you can give us a call and we can calculate a shipping price for you.