We generally hold stock of this item at our Ingleburn warehouse but if you need it urgently or are planning to visit us to pick it up, it’s best you contact us so we can ensure that we meet your requirements. If we don’t have the stock on hand we can usually get it in quite quickly.
We ship this product Australia wide with reliable couriers such as TNT.
Once we dispatch an order, we will email you the tracking number. This allows you to track your delivery so you know when it is going to be delivered.
We do our best to ensure your order is packaged securely and arrives safely.
PLEASE NOTE: This item cannot be shipped to a PO Box or Parcel Locker.
We recommend an address that has a safe spot to leave the item or there will be someone there to sign for the delivery.
This product comes with a 2 year workmanship warranty on the frame and a 5 Year fade resistant warranty on the fabric.
Shade Australia is proud to extend on behalf of the manufacturer a full 2 Year Frame and Fabric Warranty on this umbrella.
Warranty covers the umbrella for use in normal conditions. The warranty does not cover damage caused by wind, or misuse. Should a warranty claim be made it is the responsibility of the customer to get the umbrella back to us or a repair depot which we designate. The condition of the umbrella will be assessed and if it is a legitimate warranty claim, we will carry out the repairs at our cost and return the umbrella to you at our cost.
What’s so special about these umbrellas?
Terrazzo Deluxe Umbrellas are made with the finest of materials and fabrics. Plantation grown Saligna wood (Eucalyptus) which has been approved by the the FSC the global certifier for sustainable timber production as well as Sunbrella Acrylic canopies and all stainless steel fittings. They combine durability with style to create a premium quality outdoor umbrella.
Can I put it through a table?
That depends. Check the guide under the Brochures Tab to see what the closing height of each umbrella is. It needs to close over your table height. For the Samarkand and Verona, you will need a 60mm hole in the table and for the Portofino and Padua you will need a 50mm hole.
Is the fabric water proof?
Sunbrella fabric is highly water resistant. It can be treated with 303 Fabric Guard for increased Water Repellence.
Can it withstand strong winds?
These umbrellas are not designed to be used in strong winds. They are made with a wind vent and can stand moderate breezes but should be collapsed when the wind picks up.
Can I get it in any colour?
No. The Terrazzo Deluxe range is only available in the colours shown on the website.
Can I replace the canopy?
Sure. If you’ve purchased a Terrazzo Deluxe Umbrella before or you just want to change the canopy maybe to update your colour scheme we can send you a new canopy. Call us for a price.
Can I print my logo on this umbrella?
It’s not impossible but usually we don’t offer printing with this umbrella.
How do I install this umbrella?
For the Verona and Samarkand you will need an Extra Heavy Baseplate which accepts a 58mm diameter pole. For the Portofino and Padua you will need a Heavy Baseplate which accepts a 48 diameter pole. These umbrellas can also be installed with an inground removable sleeve, a bolt down base or an in ground base. Call us to discuss options.
Can I leave this umbrella up all the time?
We recommend that you collapse the umbrella when not using it and fold in away in a protection cover to prevent damage by unexpected gusts of wind.