1800 155 233
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What do I do if my goods arrive damaged? How do I contact Shade Australia? What warranty do the products offer? Do you have a retail outlet? What are your trading hours? Is it safe to pay be credit card online? How will my personal information be used? What is the cost of shipping? How long will it take for my order to arrive? Is sales tax applied to my order? What forms of payment does Shade Australia accept? If you receive a product that is damaged in transit from us to you, you should:
If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately. Contact our Customer Service Dept on 1800 155 233 or customerservice@shadeaustralia.com.au. You will need to complete a Return/Damaged Goods Form so we can organise the goods being returned to our warehouse. See full details Damaged Goods Shade Australia We handle a diverse range of products designed for a wide range of applications. Each product line therefore has its own warranty periods and conditions. On every product we feature we have endeavoured to clearly display the relevant warranty periods. If you are unsure please contact us for further details. Yes we do. Our address is as listed below. Shade Australia We are open to the public from 9.00am - 4.30pm Monday to Fridays and from 9.00am -1.00pm on Saturdays. We are closed on normal public holidays. We utilise the latest technology and the most secure system to protect your valuable information. We store your personal information in our data base and use it for future reference should you have a warranty claim. We may send you special offers and other promotions from time to time which you are free to opt out of if you wish. We do not sell or share your information. We endeavour to ship your goods to you at the lowest possible price. For the ease of our customers we have placed flat shipping rates on all our products. These rates generally relate to the shipping of products into our Esbtablished Shipping Zones (ESZ) which include our primary service centres of Sydney, Melbourne and Brisbane as well as the main centres along the East Coast of Australia within these boundaries. Due to the complex nature (size, shape, weight, destination) of some of our produces there may be a discrepancy in the price of shipping on the website to the actual price of delivery. If that's the case we will endeavour to contact you prior to despatching your goods to ensure you're comfortable with any extra charge. This all depends on which particular item you order. Many of the items we supply are made-to-order and can take some weeks to arrive. Some goods ship out same day. Refer to the Quick Guides on the pages for a lead-time for each product category. If you are unsure or require further clarification, please give us a call or send an email. Goods and services tax is collected by us as per Australian law on all purchase made by Australian residents. On overseas sales no GST is applied. We accept Visa, Amex, Diners, MasterCard, Direct Deposit and Cheque. | |
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